Return Policy

Effective Date: [Insert Date]
At Tillawi Group, we are committed to ensuring customer satisfaction by offering a clear and fair exchange policy. Please read the following terms carefully:

1. Exchange Only – No Refunds
   Tillawi Group does not offer refunds under any circumstances. Customers may request an exchange within the allowed period, as outlined below.
2. Exchange Period
   • Products may be exchanged within 7 days from the date of purchase.
   • Products with verified manufacturing defects may be exchanged within 3 days of purchase, subject to inspection and approval.
3. Exchange Conditions
   To be eligible for exchange, the product must:
   • Be in brand-new condition, unused, and uninstalled
   • Include original packaging, all accessories, and any free gifts received with the product
   • Be accompanied by the original invoice or proof of purchase
4. Non-Exchangeable Items
   The following items are non-exchangeable:
   • Personal care products (due to hygiene reasons)
   • Any product that has been used, installed, or damaged after purchase
   • Promotional or free gifts
5. Approval Process
   • All exchange requests are subject to review and approval by our technical team
   • Verification of product condition and compliance with policy terms
6. How to Request an Exchange
   Please visit our showroom or contact us directly:
   • Phone: 0787087085
   • Email: info@tillawi-group.com
   Our team will guide you through the process and inform you of next steps.